Order Cancellation Policy
Upon purchase of your order, you will be given up to 24 hours to cancel your order. We will provide you a full refund unconditionally if you cancel your order within 24 hours. However, if 24 hours have passed since you made the order, you will have to wait for your parcel to arrive before you can return it to us.
Shop with peace of mind! We are so confident you would love our products, that our return policy lasts for 30 days. We do not want your money if you are unsatisfied! Return your product within 30 days after you received your item and we would be happy to offer you a refund.
For your return to be eligible, the following conditions must be met:
(1) Item must be unused and in the same condition that you received it in, with tags intact.
(2) Item must be in the original packaging. Item with stains, folded cards, broken seals/plastic foiling will not be accepted.
(3) To complete your return, we require a receipt or proof of purchase. You can take a picture of any proof of purchase, and send it to us via email at firstname.lastname@example.org. Our team will review it and will notify you immediately as soon as we have confirmed your order details.
Rest assured that your request will be processed properly and that your item will be approved for return given all conditions are met.
However, please note that if the condition of the product shipped back to us is not in acceptable condition, we reserve the right to not refund or exchange. Products that have been personalized cannot be refunded or exchanged.
DO NOT send your parcel back to the manufacturer. Please note that buyers will have to bear all costs of returns to our merchants in collaboration, with a proper tracking number for the parcel. We shall not be responsible on any parcel missing en-route to us if there is no tracking available for the parcel.
Non-returnable items include items purchased through retailers, incorrect products purchased, and damaged products through customer mishandling. Items in good condition, or delivered incorrectly are also not allowed for return or refund.
For order return inquiries, please send an email to email@example.com
Damaged Goods Policy
Should the item be damaged during transit, send us an email with proof (attached pictures/videos) to firstname.lastname@example.org . Proof of the damage in videos / images is required. We will use the videos / images to assess the damage accordingly and provide you with the relevant options available to you. In most cases, we will provide you with a replacement of the damaged good.
Once your return has been received and inspected, we will send you an email notification regarding your returned item. We will also notify you of the status of your refund.
If the refund is approved, it will be processed, and a credit will automatically be applied to your credit card or your original method of payment. The processing time might differ, depending on your payment merchant but it should take a couple of days.
Novo Trendy has enabled reference transactions in PayPal for your payment convenience. Our 30 days No Questions Asked Refund Policy extends to cover the purchases done via this method.
Late or Missing Refunds
If you have not received a refund after a week has gone by, please check your bank account again. You should also contact your credit card company. It may take some time before your refund is fully processed.
You can also contact your bank. There is often some processing time before a refund is processed.
If you have done all of the above and you still have not received your refund, please contact us at email@example.com.
Only regular priced items may be refunded. Unfortunately, we are unable to provide a refund for items on sale.
If you need more information you can contact us at firstname.lastname@example.org, our customer service representatives are always around the clock to assist you.